Thank you for shopping at Beltshop. If you are not completely satisfied with your purchase, we are glad to assist you.
REFUND POLICY
Returns & Exchanges Policy
Products may be returned or exchanged within 14 days from the date the order is received.
To be eligible for a return or exchange, the product must be unused, undamaged, and in the same condition in which it was received, preferably in its original packaging. A receipt or other proof of purchase must be provided.
The cost of return shipping for a return or exchange is the customer’s responsibility and must be paid by the customer.
We recommend returning the product using a reliable shipping service that provides tracking. BeltShop is not responsible for any loss or damage that may occur during return shipping.
Exchanges are subject to the availability of the requested product and size.
Once the returned product has been received and inspected, we will notify the customer regarding approval of the return or exchange.
If a refund is approved, it will be issued to the original payment method used for the purchase. The time it takes for the refund to appear depends on the credit card company, bank, or payment provider.
Products purchased during a sale or at a discounted price may also be returned or exchanged in accordance with the conditions stated above.
If you receive a defective product or an item that is different from what you ordered, please contact us as soon as possible so we can resolve the issue.
Return or Exchange Process
- Please send your request to:
[email protected]
Please include the following information:
- Order number
- Product SKU
- Reason for the return or exchange
- Photos, if relevant
- For exchanges: SKU, color, and size of the requested replacement item
Once we receive your request, we will send you an email with instructions on how to proceed with the return or exchange.
You may return the product using a shipping company of your choice. We recommend using a reliable shipping service that provides tracking.
Please send the product to:
BeltShop – Boris Uvaidov
43 Derech Yafo
Tel Aviv-Yafo 6610504
Israel
Once we receive the returned product, you will be notified by email.
The product will be inspected to ensure that it meets the conditions of our Returns & Exchanges Policy. Once the inspection is complete, we will notify you whether the return or exchange has been approved. Processing may take 3–5 business days from the date we receive the returned product.
If a refund is approved, it will be issued to the original payment method used for the purchase. The time it takes for the refund to appear depends on your credit card company, bank, or payment provider.
If the product does not meet the return or exchange conditions, it will be sent back to the customer, and the shipping cost will be the customer’s responsibility.
If you exchange an item for a product with a higher price than the original item, you will receive a payment link or payment request for the price difference. Once the additional payment has been received, we will ship the replacement product.
It may take some time before the refund is officially posted, depending on the card issuer’s policies.
Please contact your bank or the credit card company if the refund has not been credited. For further clarification, feel free to contact us at [email protected].
You may request to cancel your order within 30 minutes of placing it.
After that, the product may be returned or exchanged in accordance with our Returns & Exchanges Policy, within 14 days from the date the order is received.
Products purchased during a promotion or at a discounted price may also be returned or exchanged in accordance with the terms of our policy.
המוצרים שלנו מכוסים באחריות של BeltShop למשך שישה (6) חודשים ממועד הרכישה.
לשאלות נוספות ניתן ליצור איתנו קשר בכתובת:
[email protected]
כל בקשה להחזרה או להחלפה תיבחן בהתאם למדיניות ההחזרות וההחלפות של BeltShop.